A’s Marketing Must Improve

Coliseum

During the Lew Wolff-John Fisher era, the A’s owners have been terrible at marketing the franchise to Bay Area baseball fans. Sportswriter Ann Killion said it best in a column six years ago:

Wolff’s marketing strategy has been to not so subtly let potential ticket buyers know that they would be foolish to go to games at the rundown Oakland Coliseum…The A’s aren’t just losing their existing fan base and tradition, they’ve lost an entire Bay Area generation.

So, how will this A’s ownership (or the next one) win back the lost generation of Bay Area fans?

We tried to answer that question a few years ago through a series of blogs about improving A’s marketing. And improving A’s marketing is more important than ever because if the A’s owners truly are going to build a successful new ballpark in Oakland, they have to start attracting casual fans as soon as possible. If they’re not going to spend money on keeping  players — and the Reddick-Hill trade Monday only reaffirmed that notion — then they’ll simply have to work harder on public relations. And they can do that by just starting to try, even in basic ways. That sounds obvious, we know, but it’s true. Wolff and Fisher haven’t really tried to build the A’s fan base since they bought the team in 2005. Instead, they’ve been content to do the bare minimum and still make a huge annual profit while collecting more than $30 million in yearly revenue sharing from other teams’ owners.

That’s the bad news. The good news is, it’s never too late for Wolff and Fisher to start trying. And they can do that by spending a little money and not treating every penny like it’s a sacred artifact. They could invest with more resources and renewed vigor in the Oakland Athletics brand, using a long-term vision to attract new Bay Area fans over the next 20 or 30 years. In short, they could:

  1. Establish a presence in Oakland and the East Bay by opening an old-fashioned “A’s Dugout Store” at Jack London Square or downtown Oakland. Sell T-shirts to A’s fans who are dying to show some Green-and-Gold pride but can’t because of the lack of stores offering A’s merchandise. And once that store is successful, you can open other branches in other parts of Alameda and Contra Costa counties.
  2. Embrace the city of Oakland. Take a page from the merch-biz playbook written by Oaklandish, which opened a successful store on Broadway, near Oakland City Hall. Oaklandish’s downtown store is always crowded with shoppers excited to celebrate their pride in Oakland. Many Bay Area baseball fans are waiting for A’s owners to show even a fraction of the same level of Oakland civic pride. As soon as the A’s do, they’ll enjoy the same success that Oaklandish earns by tapping into that market.
  3. Billboards: Wolff and Fisher spend so little money on traditional advertising that we are shocked whenever we see an A’s billboard in the East Bay. It shouldn’t be that way. In early April, the A’s surprised us by renting billboard space at 27th Street and Grand Avenue in Oakland. A few weeks later, the ad was gone of course. Since then, there’ve been few other A’s billboards seen in the East Bay. It was merely a reminder of the A’s owners’ “Do the Bare Minimum” style. The team would benefit from blanketing the area with A’s billboards, especially in the weeks and months before and after Opening Night.
  4. TV and Radio Advertising: Quick pop quiz: When was the last time you saw an A’s TV commercial on any station besides the two CSN sports channels? How can the franchise attract casual fans if it doesn’t advertise where casual fans live, work, and play? Many times we’ve heard a segment on the A’s flagship radio station, only to have it followed by a Giants commercial. Unacceptable.
  5. Knock on Doors: All other successful Bay Area sports franchises have done this. Stop by local businesses, churches, and schools and offer ticket deals and discounts. Be aggressive in doing whatever it takes to get rear ends in the Coliseum seats, knowing that ticket revenue is only part of the battle — just as much money (and perhaps more) is made from a combo in sales of parking, food-drink concessions, T-shirt and other merchandise booths, and from the local TV revenue earned from rising ratings stemming from a fan base that could be growing from the improved marketing.
  6. Stop badmouthing the Oakland Coliseum: Celebrate all that great history at the stadium at 66th Avenue & Hegenberger Road in East Oakland. Don’t malign the Coliseum, celebrate it! Most A’s fans by now know that, a) we need a new ballpark, and b) it will be built at Howard Terminal or the Coliseum site. So there’s no need to keep badmouthing the old stadium — ya’ know, the one where the A’s have played in 6 World Series, won 4 World Series titles, and made the postseason 18 times. It’s the former home of Reggie, Vida, Catfish, Rollie, Charlie O, Rickey, Eck, the Big 3, Stew, Hendu, the Bash Brothers, BillyBall, La Russa, Giambi, Tejada, Bill King, Lon Simmons, The Streak, and some baseball movie starring Brad Pitt. It’s amazing the Coliseum has all of that history. Why not celebrate it? Former A’s marketing guru Andy Dolich says it best: Any sports team owner who badmouths his own stadium is like a chef telling customers that the restaurant’s chairs are rickety, the paint is peeling, the service stinks, and the food is bad. That’s bad for business, so why do it?
  7. Pay to make improvements to the Oakland Coliseum: As long as you are there at the historic old ballyard, take a page from the Warriors, who have spent millions of dollars upgrading Oracle Arena, even as they try to leave it. Why not spend a little money to make more down the road — show a little pride and NOT take the short money each and every time. Some might point to the new scoreboard that the A’s paid for, but the A’s owners chiseled $5 million from city/county taxpayers on that deal, making sure that 50 percent of the $10 million scoreboard cost was paid for with tax dollars that Wolff and Fisher once owed taxpayers. Also, whenever this topic comes up, Wolff’s apologists like to say that, “Wolff and Fisher are only tenants and wish they could do more.” Sorry, that’s BS. Lacob and Guber are “only tenants,” too, at the Arena next door. But that doesn’t stop them from spending a little more to make Warriors games in Oakland a first-class affair. And don’t say, “Aren’t the Dubs moving soon to SF?” Sorry, that’s irrelevant. The W’s are in Oakland now and they’re making tons of money in Oakland now, making no excuses in Oakland now, and spending and doing whatever it takes to make your visits to the Arena a fun and problem-free experience. In Oakland. Now. And it’s paying off big-time for them in the bottom line. There’s nothing stopping A’s owners from doing the same. In Oakland. Now.
  8. Simple Game Day Improvements at the Coliseum: Open more concession stands. Fans shouldn’t have to walk halfway across the ballpark just to buy something basic like a hot dog. For able-bodied young fans, it’s merely annoying and likely depresses future ticket sales. But it ruins the game day experience for a single parent with several small kids, or for those fans who are handicapped or elderly. Also, by limiting the number of open concession stands, A’s owners crowd all the fans into a few concourses, and then those same owners complain about the size of those same concourses. That doesn’t add up. Also, work with the concession food company to offer a more diverse menu that better reflects the East Bay and its creative food scene. Oakland is a foodie town but you’d never know it from watching an A’s game at the Coliseum. Also, open all entrance gates at the Coliseum. Why make fans wait in line an extra long time before entering the stadium, hampering their game day experience — especially when all of those hassles can be avoided by simply opening a few more entrances. It doesn’t cost that much more. Reward your loyal fans by making their game day experience easier, more fun, and less troublesome. Also, open the entrance gates earlier for bobblehead days and other giveaways so that families, kids, and the elderly aren’t forced to sit in the sweltering summer sun for hours and hours to get the souvenir. In short, please treat your fans better in basic, easy-to-do ways.
  9. Stop badmouthing Oakland and “the challenges of this market:” We’ll say it again. In Oakland and the Bay Area, there are no “small markets.” There are only small owners. Lew Wolff, John Fisher, and Mike Crowley (and Steve Schott and Ken Hofmann before them) are your prototypical “small owners.” Oakland isn’t a small market. In fact, there are nearly 25 other ownership groups that would kill to have a market with the economic strength and public transit options of Oakland and the surrounding Bay Area. When A’s owners blame any A’s-related problems on Oakland or “this current market,” they are factually wrong — plain and simple. Blaming the market also turns off casual fans, giving them one more reason not to buy a ticket.
  10. Pay your legendary ballplayers to represent you in the community. Why do you think Reggie Jackson wears a Yankees hat everywhere he goes? Because he GETS PAID to do so, that’s why. Guys like Vida Blue, Rollie Fingers, Mark Mulder, Blue Moon Odom, Joe Rudi, Campy Campaneris, and Miguel Tejada are personable and available retired A’s legends who would be great candidates to play the same role that Mays and McCovey do for the Giants and Jackson does for the Yankees. In baseball, nothing sells like nostalgia. So, pay some of those A’s legends listed above and get them out in Bay Area communities as ambassadors for the A’s brand.
  11. Get our own radio station to compete with KNBR. In 2011, Wolff and Fisher could have bought their own KNBR-like megastation and they could have had it all for less than the cost of Billy Butler’s three-year contract. But cheapskates aren’t exactly known for their street smarts and vision. So, instead of making a long-term investment in 860AM — which, like KNBR, can reach the far corners of Northern California — Wolff and Fisher pulled back their offer when the price got too high for them. (You’ve heard that one before from these guys, haven’t you?) Yes, Wolff and Fisher saved a few pennies but, as usual, it cost them down the road. KNBR and the Giants use their megastation to promote all things Giants and San Francisco, all the time. They ignore the A’s and Oakland and it’s been a big part of the Giants’ huge success in tapping into the wealthy Bay Area Market while marginalizing the A’s and their fans. So, most A’s fans for years have wanted to fight back by getting their own version of KNBR, promoting Oakland and the Green-and-Gold in order to compete with the Giants. Instead, the A’s since 2011 have been at 95.7 The Game, whose signal can be hard to get in some parts of the Bay Area. Also, The Game’s hosts too often talk more Giants and 49ers news than they do about the A’s. Meanwhile, 860AM now is ESPN Deportes, the network’s Bay Area Spanish-language sports station. Speaking of Spanish-language broadcasts …
  12. Appeal to the East Bay’s Diversity. As California’s number of Spanish speakers rises each year, offer radio broadcasts of ALL 162 games in Spanish. In addition, do alternative broadcasts of the “All A’s” TV show in other languages, including Spanish, Cantonese or Mandarin, and others. Also, take a page from the Warriors’ Chinese New Year jerseys and sell more T-shirts, jerseys and other merchandise in other languages. And you can sell them in those newly opened A’s Dugout Stores we suggested above. Merchandise should be made with words in the languages of Mandarin and Cantonese and sold in Oakland’s Chinatown; in Hindi and other languages for Fremont’s large Indo-American population; in Spanish in Oakland’s Fruitvale district; and in Tagalog marketed for Union City’s large Filipino community; to name a few.

There are other ideas we could share, but you get the point. We want to emphasize that these suggestions are not intended to criticize the hard-working rank-and-file A’s employees who, like Manager Bob Melvin, are asked every day to work miracles with an underpaid and understaffed roster. No, the blame for the longtime terrible A’s marketing should be squarely placed on Wolff, Fisher, and Crowley, each of whom could be doing a lot more to provide resources and staffing to market the A’s franchise better to Bay Area fans. Ann Killion was right. Through their laziness and greed, the current A’s owners have lost a generation of Bay Area baseball fans to the competition. The good news is, A’s owners can get those fans back. All they have to do is try.

New Sign of the Times: “Build or Sell!”

BuildorSell

Earlier this week, journalist Steven Tavares called right-field bleacher fans “the heartbeat of Oakland.”

A few days later, those same A’s fans in Sec. 149 showed why.

During Saturday’s A’s-Rays game, they unfurled two handmade signs directed at John Fisher and his A’s co-owners.

“Build or Sell Fisher” and “Sign Reddick” – said the signs, before A’s security took them down.

The signs reveal a growing frustration within the A’s fan base. It’s been 9 months since the Supreme Court ended San Jose’s lawsuit and Lew Wolff’s pipe dream of moving the A’s, once and for all. That court decision left no doubt about what Wolff’s and Fisher’s ballpark location options are: Oakland or bust. Commissioner Rob Manfred’s recent pro-Oakland comments made that crystal clear.

So, what’s the problem? A’s ownership’s total inaction on the new ballpark front — that’s the problem.

Other than the occasional vague, noncommittal quote from Wolff and a few unfounded rumors, it appears that Wolff and Fisher have made virtually no progress on a new ballpark in Oakland or elsewhere. It’s been two years since Wolff told East Bay politicians he would act “on all eight cylinders” in building a new Oakland ballpark once they approved the Coliseum lease extension. But since then, there’s been no ballpark progress from Wolff and Fisher, who’ve made it clear they value revenue sharing money over winning.

Hence, the frustration from Oakland’s loud and loyal baseball fans. And, hence, the return of bleacher signs intended as a written middle finger to Wolff, Fisher, and an ownership that many A’s fans believe is an embarrassment.

Manfred’s pro-Oakland comments refuted all of the usual Wolff excuses for not building in Oakland. The commissioner said he wants the A’s to build in Oakland, and that A’s owners should ignore what the Raiders are or aren’t doing at the Coliseum Complex, as that should have no bearing on what the A’s do.

Manfred also said that MLB would regret leaving Oakland because of the economic strength of the city and the surrounding Bay Area market. After years of hearing Bud Selig insult the great city of Oakland, Manfred’s comments were very refreshing. It’s great to see MLB’s commissioner totally agree with A’s fans dubbed “the heart of Oakland.”

And if you read between the lines of Manfred’s quotes, what he’s saying to Wolff and Fisher exactly mirrors the message sent from the A’s fans in Sec. 149:

“Build or Sell!”

 

Manfred’s pro-Oakland…now what?

Commissioner Rob Manfred last week pledged public support for keeping the A’s in Oakland, sending a message to Lew Wolff and John Fisher that essentially said: “Build in Oakland … now.” Manfred added:

“I am committed to Oakland as a major-league site. If we were to leave Oakland, I think 10 years from now we would be more likely than not looking backward saying we made a mistake.”

Manfred also said expansion would not be considered until the stadium situations in Oakland and Tampa Bay are resolved. And for those guessing the A’s have to wait on a new ballpark until the Raiders figure things out, Manfred refuted that by saying:

… the A’s can’t wait for the Raiders to determine their long-term home and must act independently of the NFL’s stadium pursuit. “I see the football issues as separate,” Manfred said. “Baseball should go ahead…Football will do what football’s going to do. We need to get a baseball facility in Oakland.”

So, there you have it. Manfred wants the A’s in Oakland and he sees no reason why A’s ownership isn’t acting fast to prep and build a new ballpark in Oakland right now. In January, Wolff said the A’s were “in the middle of a 6-to-8-month process” of investigating Oakland ballpark sites. Six months after that quote, Wolff and the A’s have made zero announcements about Oakland sites or if there’s been any progress on that.

Are Wolff and Fisher actually studying new sites in Oakland? If not, why aren’t they? If yes, why the secrecy? And who’s in charge, exactly? A few months ago it was reported that Fisher had replaced Wolff in leading the Oakland ballpark study. But Manfred contradicted that last week, saying that Wolff remains the A’s ownership contact person.

A’s fans, meanwhile, are frustrated. After 11 years of the Wolff-Fisher ownership providing little but murky dysfunction on the ballpark front, few optimists remain. Most A’s fans have grown completely cynical and believe that nothing will change until A’s ownership changes.

Lastly, what role does the Collective Bargaining Agreement play in all of this? When that CBA expires this December, will MLB owners remove the A’s from the revenue sharing dole and force Wolff and Fisher to actually work for their annual millions in profit?

As usual in the Wolff era (since 2003), we are left with more questions than answers.

Manfred

Keep the Warriors In Oakland Viewing Party

Steph Curry

All fans are invited to a KEEP THE WARRIORS IN OAKLAND VIEWING PARTY this Tuesday, May 24! It’ll be at the New Parkway Theater, 474 24th St., Oakland. Party starts at 5 p.m. Tipoff for Game 4 starts at 6 p.m. FREE “Oakland is Warriors Ground” T-shirts to first 75 fans to arrive. Free entry passes are limited so send an RSVP to athleticsfan1@yahoo.com. Regular admission is $15.

The event is sponsored by the Mission Bay Alliance with help from Save Oakland Sports.